OMBUDSMAN FAQs

1.What is an ombudsman?

An ombudsman is a designated neutral person who provides confidential and informal assistance for resolving work related concerns. The ombudsman is neither an advocate for the individual or the organization, but rather, one who acts as a source of information and referral. The ombudsman aids in answering individuals' questions and assists in the resolution of concerns and critical situations.

2. What does an ombudsman do?

The ombudsman provides an opportunity for informal discussion of problems outside formal channels. The ombudsman listens, discusses, answers questions, provides information and helps develop options for resolving a conflict. Contacting the ombudsman does not constitute official notice (making a formal complaint). The ombudsman may refer individuals to the appropriate channel where formal notice can be made.

The ombudsman will:

• Listen to you
• Answer your questions
• Analyze your situation
• Explain policies and procedures
• Provide information and advice
• Help you develop options
• Suggest appropriate referrals
• Assist you in pursuing a resolution
• Apprise the president of significant trends
• Recommend changes in policies and procedures

The ombudsman does not:

• Conduct formal investigations
• Change rules, policies, or procedures
• Participate in any formal hearing or grievance process
• Supersede the authority of other officials
• Disclose information provided in confidence, except to address an imminent risk of serious harm where there is no other responsible option
• Engage in any activity that might be perceived by others as advocacy for any individual
• Act as an agent of "notice" for the Institute

3. Who needs an ombudsman?

The services of Moody's ombudsman are available to all employees at all locations. Some of the reasons for consulting with the ombudsman may include:

• If you are uncertain about which policy, procedure or regulation applies to your situation.
• If you feel that you have been unfairly or inequitably treated by a staff member or that any policy or procedure has been applied unfairly.
• If you have a problem that requires someone to help facilitate your communication with other staff, faculty or others.
• If you need direction as to who has the authority to make an exception to a rule or policy.
• If you want to know the right person to whom to direct a formal complaint or grievance. 

4. Can the ombudsman impose solutions?

No, the ombudsman cannot impose solutions or serve as an arbitrator, but will help identify options and strategies for resolution.

5. What are types of concerns which might be brought to the ombudsman?

You may discuss any concern or conflict confidentially with the ombudsman. Examples of issues include interpersonal communication and conflict, employee/supervisor relations, misunderstandings, disciplinary matters, policy concerns, harassment, etc.

6. How do I contact Moody's ombudsman?

Please contact the President's office.