Billing Adjustments and Refunds

Dropping a Course

If a course is dropped before the session start date, you will receive full credit for the course. If you drop a course after it begins, you will receive credit for the course according to the adjustment schedules listed below. Credit for payments will be refunded at the end of the academic year, unless requested earlier by sending an email to If extenuating circumstances cause you to drop a course after the credit window has closed, you may submit an appeal. Forms are located in the my.moody portal. 

Financial Aid

Credit from Title IV funds (government loans, grants, scholarships, etc.) cannot be held over for future semesters and must be refunded as soon as the credit becomes available. 

Receiving Refunds

To receive refunds by a faster and more secure method, log in to your Nelnet account and sign up for direct deposit under "Manage Refunds". If you are using the Moody Payment Plan, you are not automatically signed up for direct deposit; you still need to enter a bank account under "Manage Refunds." If your bank information changes, you must update your information in Nelnet. Once a refund is in process, you have until 2 pm that business day to make changes to your account. 

If you have not set up direct deposit in Nelnet, a check will be mailed to the home address on file. You can update your address in your Student Center. Note: If you are an international student and do not have a US address, we cannot process your refund unless you sign up for direct deposit in Nelnet. 

Contact Us

(312) 329-4223