Navigating Nelnet

 

 

 

Payment Plan Adjustments 

When you receive email notice of an adjustment on your bill, log in to your Payment Plan. The amount in the yellow box should match the amount in the email. Click "Actions," then "Adjust Balance" and all your installment amounts will increase/decrease by the correct amount. 

Reading Transaction Details

The activity reads by term from top to bottom. The oldest charges will be at the top, and the newer will be at the bottom. A charge that has been cleared will not disappear; a new line will appear further down for the same amount in credit.