Billing Adjustments, Refunds, and Appeals
The matriculation deposit is only refundable if Moody is notified before May 1 for fall enrollment or December 1 for spring enrollment.
Financial adjustments (such as fee waivers, housing adjustments, dropped courses, etc.) will be applied toward remaining charges on the student’s bill according to the adjustment schedule below. If the adjustment results in a credit balance, this amount will be refunded to the student at the end of the academic year. If the student wishes to receive a refund earlier, they may send a request to student.accounts@moody.edu.
According to federal regulations, credit balances resulting from Title IV funds (federal loans, Pell Grant, SEOG) must be refunded once the credit balance becomes available. An email will be sent to you once your refund is in process.
Dropping courses may have both financial penalties (see below) and academic penalties (see Academic Policies). Students who drop courses before the start date will receive a full adjustment of charges on their student bill. Billing adjustments for dropped courses will be issued based on the date a course is dropped, according to the schedule found online at Billing Adjustments and Refunds starting with the first day of the session, which may be earlier than the first meeting day of the course (dates are subject to change).
Receiving Refunds
To receive refunds by a faster and more secure method, log in to PayMyTuition through the link in your Student Center and sign up for direct deposit under "Refunds".
If you have not set up direct deposit in Nelnet, a check will be mailed to the home address on file. You can update your address from the FAFSA.
Note: If you are an international student and do not have a US address or bank account, we will process your refund through the international side of PayMyTuition to send the funds to you in your home currency.
Tuition Appeals
Students are responsible for the cost of courses once registered. There is no reimbursement nor appeal after drop deadlines have passed (see Billing Adjustments and Refunds ). Remote learning options allow students to continue coursework in case of illness, a death in the family or military deployment.
Appeals due to medical reasons:
- Students who wish to file a tuition appeal for medical reasons must submit appropriate medical documentation to support the extenuating circumstances
- June 15 is the deadline for the previous Fall or Spring semester
- Billing adjustments for any approved appeals due to medical reasons will be issued based on the schedule below:
o For the 16-Week Session:
▪ Up to 50% adjustment until the end of the 8th week of classes
▪ Up to 25% adjustment until the end of the 12th week of classes
▪ No adjustment thereafter
o For the 8-Week Session:
▪ Up to 50% adjustment until the end of the 4th week of classes
▪ Up to 25% adjustment until the end of the 2nd week of classes
▪ No adjustment thereafter
The following examples do not constitute extenuating circumstances and do not relieve the student of their financial responsibilities. Do not submit an appeal if the following circumstances apply:
- Poor judgment or poor time management skills
- Lacking knowledge of Moody’s policies and procedures regarding course drops and adjustments
- Was not aware of or did not utilize Moody’s available resources
Students with questions regarding account balances, please contact student.accounts@moody.edu.
Questions regarding Financial Aid can be sent to financialaid@moody.edu.
Tuition Appeals Process
- Course(s) must be officially dropped before submitting an appeal (see Course Drops in the Academic Catalog).
- Complete each step of the online Student Appeal Form located under the Students tab at my.moody.edu.
- Attach required supporting documentation to the appeals form and/or submit to appeals@moody.edu. Appeals submitted without supporting documentation will not be reviewed by the committee. The appeals coordinator may request additional information from the student.
- Completed appeals are sent to the Tuition Appeals Committee to review and make a final decision.
- The student will be notified by email when a final decision is made.
- If the appeal is approved, any outstanding balance will be addressed first. If there is a remainder after the balance is waived, refunds for credit balances from billing adjustments and payments are done at the end of the academic year unless requested earlier in writing from the student to student.accounts@moody.edu.